Privacy Policy

Sendmee ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web services (collectively, the "Service").

We collect information you provide directly to us, including:

- Account Information: Name, email address, phone number, and password when you create an account. - Property Information: Details about your properties and smart locks that you add to the Service. - Access Data: Records of when digital keys are shared, used, and revoked. - Usage Data: How you interact with the Service, including features used, pages visited, and actions taken. - Device Information: Device type, operating system, unique device identifiers, and push notification tokens. - Location Data: With your permission, approximate location data to enable proximity-based door unlocking.

We use the information we collect to:

- Provide, maintain, and improve the Service - Process and manage digital key sharing and access control - Send you notifications about access events and security alerts - Communicate with you about updates, features, and support - Analyze usage patterns to improve user experience - Detect and prevent fraud, abuse, and security incidents - Comply with legal obligations

We do not sell your personal information. We may share your information in the following circumstances:

- With Key Recipients: When you share a digital key, the recipient sees your name and the property name. - Service Providers: We work with third-party providers for hosting, analytics, and communication services. - Legal Requirements: When required by law, regulation, or legal process. - Business Transfers: In connection with a merger, acquisition, or sale of assets. - With Your Consent: When you explicitly authorize sharing.

We retain your personal information for as long as your account is active or as needed to provide the Service. Access logs are retained for 12 months. You can request deletion of your account and associated data at any time by contacting us.

We implement industry-standard security measures including end-to-end encryption for digital keys, encrypted data storage, and secure HTTPS connections. While we strive to protect your information, no method of electronic transmission or storage is 100% secure.

Depending on your location, you may have the following rights:

- Access: Request a copy of the personal data we hold about you. - Correction: Request correction of inaccurate personal data. - Deletion: Request deletion of your personal data. - Portability: Request a copy of your data in a machine-readable format. - Opt-Out: Unsubscribe from marketing communications at any time. - Withdraw Consent: Where processing is based on consent, withdraw it at any time.

To exercise these rights, contact us at privacy@sendmee.com.

The Service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us at:

- Email: privacy@sendmee.com - Address: Sendmee GmbH, Berlin, Germany